Salty Dog Metalcraft

Terms & Conditions and Privacy

Salty Dog Metalcraft’s Terms & Conditions of Trade

Pet Tag Care and Instructions

Salty Dog Metalcraft Pet Tags are designed to be hard wearing “last forever” items. However, because they are made out of metal, they will scratch and blemish with use.

If your pet tag is tarnished from use, we recommend using a little brasso to give it a polish…. A bit like grandma’s silverware!

If the writing has faded over time, or gets some brasso in it…… It can be replenished with black enamel paint. (Brush it into the letters and wipe off excess while still wet.) It will look like new again.

Returns policy

We offer a full refund on the tag within seven days of receipt, not including shipping. Contact us for the return address details.


Any complaints or queries, please contact us via email. We will provide a refund once we have received the retuned tag.

Shipping Rates

NZ wide urban….……$4.50
NZ rural delivery…….$8.40
International…………request a quote

Privacy Policy

Our online privacy policy applies only to information collected through our website and not to information collected offline.  By using our site, you consent to our online privacy policy

What information we collect
We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What we use your information for

  • To personalize your experience – Your information helps us to better respond to your individual needs.
  • To improve customer service – Your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions – Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To send periodic emails – The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

How we protect your information
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Use of cookies
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Disclose of information to outside parties
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
We may include 3rd party links in our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.